If you have a Galaxy Note7 and haven’t heard about its big problem yet – put the possibly explosive device down.
Samsung halted new shipments of the device Friday amid reports of exploding batteries. Late in the afternoon, the company said customers will be able to exchange their Note7s for a replacement device.
“Samsung is taking a proactive approach to address customer needs around the Note7,” said Tim Baxter, the president of Samsung Electronics America, in a statement.
Affected customers can exchange their phones for a new Note7 beginning next week, or sub them out now for a Galaxy S7 or S7 Edge — two smaller devices from earlier this year.
Samsung said a refund will be given for any price difference between devices and added that customers will receive a $25 gift card to select carrier retail outlets — your local Verizon store, for example.
To exchange your phone, visit the location where you bought the device or call 1-800-SAMSUNG.
Earlier Friday, the South Korean tech giant gave a statement to Mashable, claiming that the problem was a battery cell issue:
In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue. To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
Meanwhile, carriers offered their own solutions to customers: Stopp selling the Galaxy Note7, and either return or exchange it.
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