When Apple launched the iPhone 7, the glossy, Jet Black variant appeared to be potentially troublesome, as the company itself warned it could scratch easily. However, it seems, that the matte variant of the phone (which is just called Black) is causing more trouble — at least according to a number of complaints on Apple’s official support forums.
Users say that the paint on the phone is chipping away, usually on the device’s edges or bottom. Oddly, this happens soon after purchase, and even if the phone is protected by a case. The issue is not a new one; in fact, it’s been lingering since November.
A possibility is that the chemical makeup of the coating is not designed to withstand the chemical makeup of the oils that are naturally on our skin, causing the finish to fade. Which could explain some of the chipping near the volume buttons or the Do Not Disturb switch. Oil could get stuck under an area of a case and keep constant contact with the surface of the coating. While this is purely speculative, it is entirely plausible.
What’s unfortunate is that Apple automatically dismissed this reported chipping finish as normal “wear and tear”, something that Apple explicitly does not cover in the iPhone’s standard warranty. Someone would need to prove to Apple that this is, in fact, a manufacturing defect with hard evidence before the company continues to dismiss the issue at hand.
Read also: Tips and Tricks on How to Save Your iPhone 7 and iPhone 7 Plus Battery Life
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