Samsung Electronics Co. is expected to announce an unprecedented recall of all of its newest Galaxy Note 7 phablets sold at home and abroad in less than a week, a company official said Thursday, after reports that a few of the devices exploded while being charged. The cause of the reported explosions has been traced to the battery of the new phablet.
“The most important thing is the safety of our customers and we don’t want to disappoint our loyal customers,” said the official, who spoke on the condition of anonymity.
He said Samsung is expected to announce the result of its investigation into the cause of the reported explosions, as well as comprehensive countermeasures either this weekend or early next week at the latest.
“Products installed with the problematic battery account for less than 0.1 percent of the entire volume sold. The problem can be simply resolved by changing the battery, but we’ll come up with convincing measures for our consumers,” said the official.
The official said the company’s announcement of the recall is unlikely on Friday because Samsung is in talks with Verizon of the U.S. and other business partners on the issue. “Global discussions are under way about matters such as how to deal with products delivered to dealers. Results of the investigation and relevant countermeasures will be made public this weekend or early next week at the latest.”
His remarks suggested that Samsung may recall all of the Galaxy Note 7 phablets sold at home and abroad.
“We don’t have any intention to delay (the announcement) or hide (the result of investigation). The decision will be made in consideration of maximum consumer benefit.”
Industry watchers say Samsung will be able to take the likely recall as an opportunity to upgrade its credibility, as long as it takes prompt and convincing measures.
Samsung began selling the Galaxy Note 7 on Aug. 19 in 10 countries worldwide.
Read also: How to transfer data from Samsung Galaxy Note 5 to Galaxy Note 7?
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