Generally speaking, Syncios detects your Apple device automatically when your iPhone/iPod/iPod touch is connected to the computer. But if your device is not detected normally, what should you do? Don’t worry, here we show you the solution to fix the problem manually.

Occassion One: Prompt you to check whether iTunes related services are turned on or not. 

could not detect iphone

Step One: Input “services.msc” and Press Enter to Open the File

Occasion 1: The current iOS is earlier than iOS 5.0

Syncios currently only support iOS 5-10 devices. Please check the detailed supported devices below:

iOS Devices – iOS 5, iOS 6, iOS 7, iOS 8, iOS 9, iOS 10, iOS 11
iPhone iPhone 3G, iPhone 3GS, iPhone 4, iPhone 4S, iPhone 5, iPhone 5C, iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X
iPad iPad, iPad 2, The New iPad, iPad mini, iPad with Retina display, iPad mini with Retina display, iPad Air, iPad Air 2, iPad mini 3, iPad mini 4, iPad Pro
iPod iPod touch (the 1-6 generation)

Note: Syncios currently adds media management support to iPod Classic, which allows you to import/export media files between iPod Classic and PC.

Occasion 2: Syncios Manager failed to download files.

Generally, Syncios Manager works perfectly without using iTunes since version 6.0.2. And Syncios would detect your iOS device automatically when your iPhone/iPad/iPod is connected to the computer. However, if your iOS device is not detected normally by Syncios Manager, what should you do? Of course, firstly please make sure you are running our latest version of Syncios Manager, but if it still failed? Don’t worry, please check all the occations below, and follow the steps to solve your problem.

Before started, you should be noted that Syncios Manager still needs some iTunes related service even if you don’t need to install iTunes on your computer, Syncios Manager would detect if your computer has installed these files, if not, Syncios would download these needed files and service for you automatically when you connected an iOS device and launch Syncios.

So if it’s your first time using Syncios and you haven’t installed iTunes on your computer, Syncios would download these needed files for you automatically. If you encountered the “download failed” error as the screenshot shows below, please do the following steps.

syncios download file

Step One: If Syncios failed to download the needed file to your computer due to some network issues, please close the downloading window and Syncios, then launch Syncios Manager and try again.

syncios download file failed

Step Two: If it still fails to download the files, in this case, you have to download and install the newest iTunes on your computer. Please kindly note that if you turly don’t want to use iTunes, you can simply uninstall it after the detection problems fixed, and next time Syncios would work properly on your computer.

Occasion 3: Prompt you to check whether iTunes related services are turned on or not

Step One: Press Windows + R key and enter “services.msc” to the search box.

Step Two: Double Click to start “Apple Mobile Device” and “Bonjour Service”

Syncios iPod Transfer

Step Three: Set Startup type as Automatic and Click Start

Syncios iPod Transfer

Step Four: Reconnect your iOS device to computer and try again.

Occasion 4: Verify that Apple Mobile Device USB Driver is installed properly.

If you still failed to detect your iOS device, please navigate to this tutorial to verify that Apple Mobile Device USB Driver is installed.

Occasion 5: Find My iPhone is enabled when the device is connected to the computer.

In your iPhone, please tap Settings > iCloud > Find My iPhone, then turn off the Find My iPhone option.

Occasion 6: The device’s screen is locked and the device has not yet been authorized.

Keep your device unlocked and connet it to Syncios again, click “Trust This Computer” when you plug it to computer.

Trust This Computer

Occasion 7: The device is in DFU or Restore mode.

If the phone is in DFU or Recovery mode, hold down the Home button and Power button until the device boots up again, then release the buttons(you will see an Apple logo).

Occasion 8: iTunes installed, but still failed to detect.

If you installed iTunes on your computer before, and updated to the latest version, but Syncios still failed to detect your iOS device? No worry, the bugs caused by updating iTunes on your computer are to blame for the detection problem. If in this case, please simply uninstall the iTunes and its related services from your computer, then do a totally new installation of iTunes, which would fix the issue perfectly. The iTunes and related services needed to be uninstalled are below:

uninstall itunes related service