How to Use Samsung Galaxy S9/S9 Plus

If you can't turn on your mobile phone, there may be several causes of the problem. We found 3 possible solutions to your problem.

1. The battery is faulty.

If the battery is faulty, you can't turn on your mobile phone. Go to the manufacturer's web page to see if it's possible to change the battery.

2. The battery is flat.

You should charge the phone battery regularly to ensure your mobile phone is always ready for use. Connect the charger to the socket and to a power point. When the batter charging icon is displayed, charging is in progress. When your mobile phone is turned on, you can always see the battery power level. The bigger the coloured section of the battery icon, the more power.

3. Your mobile phone doesn't turn on correctly.

Before you can turn on your mobile phone, you need to insert your SIM into your mobile phone.

(1) Tap and hold On/Off until your mobile phone is turned on.

(2) If you're asked to key in your PIN, do so and tap OK. The default PIN is 1234.

Warning: If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting Customer Service. Please note: If an incorrect PUK is entered for ten times in a row, your SIM is blocked permanently. In this case, you'll need a new SIM card.

If your mobile phone stops responding while you're using it, there may be several causes of the problem. We found 2 possible solutions to your problem.

1. There's an error in the operating system on your mobile phone. If your mobile phone is slow or freezes, it might help to restart it. Tap and hold On/Off, at the same time, tap and hold the lower part of the Volume key until your mobile phone restarts.

2. The screen lock is turned on. You can lock the phone screen and keys to avoid activating your mobile phone by mistake. Briefly tap On/Off and slide you finger across the screen. Go to Settings, tap Display, tap Screen timeout, tap required setting.

If your mobile phone's memory is full, there may be several possible causes of the problem. We found 3 possible solutions to your problem.

1. Your apps take up too much memory

You can move your apps to a memory card to free up phone memory. Before you can move apps to the memory card, you need to insert the memory card in your mobile phone. Go to Settings, tap Apps. Tap the required app, tap storage > CHANGE, tap the name of the memory card, then click MOVE.

2. Temporary data takes up too much memory

When you use apps on your mobile phone, various data is stored temporarily in the phone memory. If your mobile phone runs out of memory, it may help deleting this data. Go to Settings > Apps. Tap the required app, tap storage > CLEAR CACHE.

3. Unused apps take up too much memory

You can uninstall apps to free up memory.

Backup your phone data to computer to save space

Actually the best solution could be backup your photos, videos and other files to computer, so you can save a lot of space. Follow our tutorial to backup your Samsung Galaxy S9 to computer.

It's important to find out if you can make a call. If you can't make a call, you need to solve this problem first. When the problem is solved, you will most likely also be able to hear the ringtone. If yes, we found 2 possible solutions to your problem.

1. Silent mode is turned on. When you turn on silent mode, all phone sounds are turned off. Slide your finer downwards starting from the top of the screen. Tap the sound mode icon the necessary number of times to turn silent mode on or off.

2. The ring volume is too low. You can select the ringtone volume when you get a call. Tap the upper or lower part of the Volume key to select the required ring volume.

It's important to find out if you can make a call. If you can't make a call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive SMS. If yes, we found 3 possible solutions to your problem.

1. There's an error at the receiving end. If you're having problems sending SMS to a specific number, the error might be at the receiving end. Try sending an SMS to another number.

2. The message centre number is incorrect. An SMS is a text message which can be sent to other mobile phones. Your mobile phone can send and receive SMS as soon as you've inserted your SIM. If this isn't the case, you can set up your mobile phone for SMS manually. Tap Messages, click the menu icon and choose Settings. Tap More settings, choose Text messages. Tap Message Centre. If you're on a pay rate plan, key in +6596197777 and tap SET. If you're on a pay as you go rate plan, key in +6596400001 and tap SET.

3. The SMS isn't written correctly. Tap Messages, click the new message icon. Tap the search field and key in the first letters of the recipient's name. Tap the required contact, and click Start. Tap the text input field and write the text for your SMS. Tap the send icon when you've finished your SMS.

It's important to find out if you can make a call. If you can't make a call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive MMS. If yes, we found 5 possible solutions to your problem.

1. Data roaming is turned off. You can limit your data usage when abroad by turning off data roaming. You'll then not be able to access the internet using the mobile network when abroad. You can still use Wi-Fi even though data roaming is turned off.

2. There's an error at the receiving end. If you're having problems sending MMS to a specific number, the error might be at the receiving end.

3. Your mobile phone hasn't been correctly set up for MMS. An MMS is a message which can contain pictures and other media files and can be sent to other mobile phones. You can send and receive MMS as soon as you've inserted your SIM. If this isn't the case, you can set up your mobile phone for MMS manually.

4. The MMS isn't written correctly. Tap Messages, click the new message icon. Tap the search field and key in the first letters of the recipient's name. Tap the required contact, and click Start. Tap the text input field and write the text for your MMS. Tap the attachment icon, click the picture icon and tap the gallery icon and go to the required folder. Choose the required picture and tap DONE. Tap the send icon when you've finished your MMS.

5. Mobile data is turned off. You can limit your data usage by turning off mobile data. You'll then not be able to access the internet using the mobile network. You can still use Wi-Fi even though mobile data is turned off.

It's important to find out if you can use your mobile phone's internet connection. If you can't use your mobile phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email. If yes, we found 5 possible solutions to your problem.

1. The incoming or outgoing mail server isn't available.

Depending on which mobile network or Wi-Fi network you're connected to, your provider's email servers may be unavailable. Contact your email provider for the correct settings for the incoming or outgoing server.

2. The email isn't written correctly.

Tap Samsung on the app list, find Email. Slide your finger right starting from the left side of the screen, tap the required email account. Tap the new email icon. Tap the field next to "To" and key in the first letters of the recipient's name. Tap the required contact. Tap Subject and key in the required subject. Tap the text input field and write the text for your email. Tap ATTACH > OTHER > My Files and go to the required folder, choose the required file, tap DONE. Tap SEND when you've finished your email.

3. Your mobile phone hasn't been correctly set up for Exchange email.

Go to Settings, tap Cloud and accounts, choose Accounts. Tap Add account, choose Microsoft Exchange ActiveSync. Enter your email address and password, tap SIGN IN.

4. Your mobile phone hasn't been correctly set up for IMAP email.

You can set up your mobile phone to send and receive email from your email accounts. Using IMAP, your emails are kept on the server and are synchronised between all of your devices. It is therefore possible to access your email from different devices. Go to Settings, tap Cloud and accounts, choose Accounts. Tap Add account, choose Email. Enter your email address and password, tap SIGN IN.

5. Your mobile phone hasn't been correctly set up for POP3 email.

You can set up your mobile phone to send and receive email from your email accounts. Using POP3, your email are retrieved and stored locally on your mobile phone and at the same time they're deleted from the server. It is therefore not possible to access your email from different devices. Go to Settings, tap Cloud and accounts, choose Accounts. Tap Add account, choose Email. Enter your email address and password, tap SIGN IN.